No fine-print traps. The rules of every trip.

• Free cancellation up to 6 hours before your pickup time — full refund, no questions.
• Inside 6 hours, before a driver is dispatched: 50% of the fare.
• After a driver is dispatched, or not showing up: 100% of the fare.
• Long-distance trips (over 90 km) and minibus bookings: free cancellation up to 24 hours before pickup.
• Missed your flight? Tell us before your driver is dispatched and we'll rebook your transfer free of charge.

Cancel by WhatsApp, email, or phone — we confirm every cancellation in writing.

• All trips are paid before pickup — by card, instant EFT, or the secure payment link in your booking confirmation.
• Standard EFT must reflect at least 24 hours before your pickup.
• No cash is accepted in vehicles, for your driver's safety and yours.
• Corporate accounts: monthly invoicing with a Pay-Now link and 30-day terms. Ask us to open one.

• International arrivals: 120 minutes free waiting.
• Domestic arrivals: 60 minutes free.
• All other pickups: 35 minutes free.
• After the free period: R340 per hour or part thereof, subject to driver availability.
• Flight delayed? Give us your flight number when booking and we track it — your driver adjusts automatically, at no charge.
• At non-airport pickups, your driver waits 20 minutes past the scheduled time before the trip is treated as a no-show — please keep your phone on.

• Each passenger may bring one suitcase (max 23 kg) and one item of hand luggage.
• More luggage? A trailer is available at R130 per transfer — please request it when booking.
• Wheelchairs and mobility aids travel free — just tell us when you book so we send the right vehicle.

• Change your pickup time, address, or vehicle by WhatsApp, email, or phone — we confirm every change in writing.
• Changes are subject to availability; a change to a longer route or bigger vehicle is charged at the published rate difference.
• Please arrange all changes with our office, not with the driver — drivers can't amend bookings.

• No smoking or vaping, and no consumption of alcohol in any vehicle.
• Pets are not carried, with the exception of guide and assistance dogs — welcome free of charge.
• Children must use an appropriate child seat (R130 per transfer — request when booking).
• We reserve the right to refuse carriage where passenger behaviour puts the driver or others at risk.

Every MGroup Shuttle & Transport vehicle carries statutory passenger liability insurance, and our liability is limited to that cover. We are not liable for delays caused by traffic, weather, airline schedule changes, or other events beyond our control, and we recommend travel insurance for flight-critical journeys. Luggage and personal belongings travel at the passenger's risk.